If you have an active Evri account and logged in through the Evri App, click on the appropriate delivery listed in “Track.”
Check the Tracking Number / barcode number matches the delivery you wish to enquire about.
Click on the correct delivery to continue.
The next screen should look something like this…
Next, scroll down until you see “Rate your courier”
Click on the button “Rate your courier”
The next screen should show your couriers name, a circular image of your couriers profile picture, and around the image will have text detailing the delivery information.
Tap on the number of stars you wish to give.
1-2 Stars give the following options like this…
If you would like to provide a specific account of your dissatisfaction, there is an opportunity to include your message below these generic options.
You can use both the selection of options above and the writing below, if you wish.
Don’t forget to click “Submit feedback” to send and save the review, where the feedback can be read by the courier and their managers.
⚠️ Please only use this option if you have had a dissatisfying encounter with the courier directly or concerning the direct delivery to your home, and not reflect any issue you have had during the delivery in the wider transit process, that the courier had no responsibility for.
⚠️ Please do not include any misgivings with the seller, improperly packaged packages or the items contained in the parcel themselves.
Those complaints should be addressed directly with the seller, who sold, picked & packaged items inappropriately and only paid Evri/the courier to deliver it to you.
📦 Your courier may be able to assist you in returning defective products and help in the return & refund process.
Eaton Couriers can assist with a collection via Evri with our Label Printing Service, with the help of a pre-printed label organised via email, or with full assistance in label printing with a portable label printer on your doorstep.
We can support your returns by checking the packaging is safe and secure, printing the return label, and collecting the pre-arranged Evri Collection, pre-ordered through the Evri App or Evri website separately.
Courier Ratings
If you have been satisfied, or even delighted with your delivery today, or additional guides provided on this website, providing a 5 ⭐️ rating for your courier on the Evri app (or via your delivery confirmation email) can make such a positive impact for your courier.
Most positive messages provided in the optional comments section are lovely to receive after a long day on the road (in the rain with no toilet breaks,) however a 5 ⭐️ rating with no comment helps enormously too.
It’s a small, free gift to reward your courier for a job well done.
To provide positive feedback for your courier, follow the same instructions as above up to “Rate your courier” but with the higher 3 – 5 star ratings the following choices become available.
To include any written comments or a more personal message, use the text box below the badges to provide this. This can be read by both the courier and managers and the 5 ⭐️ rating can raise a couriers average higher with every contribution.
Don’t forget to click “Submit feedback” to send your review after taking the time to write it.
It really does help.
Further Positive Feedback
If you’d like to post a more direct message to your Eaton Courier through this website, please use the button below to leave a comment* at the bottom of the page.
*This will not be shared with Evri and will be publicly viewable.
