Firstly, if you do not have an active Evri account, you can easily access these options in the “Delivery Confirmation” email usually received on the day of delivery, found in your own email account.
Read through the email until you see:
“Leave a review”
“Get help”
“View details on EVRI”
Click on “View details on EVRI” and the Evri webpage should load up in a new page and look something like this next image.
Check the Tracking Number number matches the delivery you wish to enquire about. If you have clicked the link in the correct email, it should load automatically and be accurate.
Next, scroll down until you see “Rate your courier”
Click on the button “Rate your courier”
Confirm the postcode from the parcel delivered, if prompted.
Once confirmed, the next screen should show your couriers name, a circular image of your couriers profile picture, and around the image will have text detailing the delivery information.
Tap on the number of stars you wish to give.
1-2 Stars give the following options, and may look like this.
If you would like to provide a specific account of your dissatisfaction, there is an opportunity to include your message below these generic options.
You can use both the selection of options above and the writing below, if you wish.
⚠️ Please only use this option if you have had a dissatisfying encounter with the courier directly or concerning the direct delivery to your home, and not reflect any issue you have had during the delivery in the wider transit process, that the courier had no responsibility for.
⚠️ Please do not include any misgivings with the seller, improperly packaged packages or the items contained in the parcel themselves.
Those complaints should be addressed directly with the seller, who packaged items inappropriately and paid Evri/the courier to deliver it to you.
📦 Your courier may be able to assist you in returning defective products and help in the refund process.
Eaton Couriers can assist with a collection via Evri with our Label Printing Service, with the help of a pre-printed label organised via email, or with full assistance in label printing with a portable label printer on your doorstep.
We can support your returns by checking the packaging is safe and secure, printing the return label, and collecting the pre-arranged Evri Collection, pre-ordered through the Evri App or Evri website separately.
Can’t find your “Delivery Confirmation” email? Page 2 has a guide to using the Evri website using the Tracking Number / barcode number on the package.
