If you have found this page by scanning the QR code on a sticker attached to your parcel delivered recently, or received an Eaton Couriers Calling Card and wish to enquire about your delivery directly with your courier, please use the contact information below to get in touch.
Email Address
eaton.couriers@mail.com
WhatsApp/Text
07932 278 031
It would be helpful to include in the email or text the Tracking Number (long number on the package label under the barcode) the name of recipient and the full address to verify the Evri delivery was fulfilled by Eaton Couriers.
Eaton Couriers cannot discuss deliveries made by other Evri couriers.
Courier Feedback
Despite reaching out for communication with your courier, if you remain dissatisfied with your delivery or courier and wish to raise an issue directly with Evri, here is a choice of helpful guides to navigate the EVRI Website or EVRI app and raise a recorded complaint.
Please choose one of the options below to access the guides for making a complaint about your delivery
Rate Your Courier
Click on the button “Rate your courier”
Confirm the postcode from the parcel delivered, if prompted.
Once confirmed, the next screen should show your couriers name, a circular image of your couriers profile picture, and around the image will have text detailing the delivery information.
Tap on the number of stars you wish to give.
1-2 Stars give the following options like this.
If you would like to provide a specific account of your dissatisfaction, there is an opportunity to include your message below these generic options.
You can use both the selection of options above and the writing below, if you wish.
⚠️ Please only use this option if you have had a dissatisfying encounter with the courier directly or concerning the direct delivery to your home, and not reflect any issue you have had during the delivery in the wider transit process, that the courier had no responsibility for.
⚠️ Please do not include any misgivings with the seller, improperly packaged packages or the items contained in the parcel themselves.
Those complaints should be addressed directly with the seller, who packaged items inappropriately and paid Evri/the courier to deliver it to you.
📦 Your courier may be able to assist you in returning defective products and help in the refund process.
Eaton Couriers can assist with a collection via Evri with our Label Printing Service, with the help of a pre-printed label organised via email, or with full assistance in label printing with a portable label printer on your doorstep.
We can support your returns by checking the packaging is safe and secure, printing the return label, and collecting the pre-arranged Evri Collection, pre-ordered through the Evri App or Evri website separately.
Courier Rating
If you have been satisfied, or even delighted with your delivery today, providing a 5 ⭐️⭐️⭐️⭐️⭐️ rating for your courier can make such a positive impact for your courier.
This can be easily done on the Evri app, the Evri website or via your delivery confirmation email.
Some messages provided in the optional comments section are lovely to receive after a long day on the road, however a rating with no comment helps enormously too.
Further Positive Feedback
If you’d like to post a more direct message to your Eaton Courier through this website, please use the button below to leave a comment* at the bottom of the page.
*This will not be shared with Evri and will be publicly viewable on this website.
